TABLE MOUNTAIN AERIAL CABLEWAY CO (PTY) LTD

ANNUAL REPORT 2015/I6

VISION, MISSION,
COMPANY VALUES

Our Vision
We aspire to
be the leading
attractions
management
company in Africa.

Our Mission is to provide access to the awe-inspiring Table Mountain experience in an environmentally responsible manner.

Our Company Values

Our actions as a company, and as individuals, are informed by 5 values:

TABLE MOUNTAIN AERIAL
CABLEWAY CO (PTY) LTD

From left to right: Tasneem Rajie (Human Resources Manager), Collette Van Aswegen (Marketing Manager), Gaziem du Toit (Technical & Facilities Manager), Michael Williams (Operations Manager), Wahida Parker (Managing Director), Rianda Williams (Sales & Merchandise Manager), Eugene Labuschagne (Food & Beverage Manager), Selma Hercules (Financial Manager)

Directors

A Ray (Chairman)*#
B Makalima-Ngewana (Vice Chairman)
W Parker (Managing)
R Fenner*
C Gooden*
B Moore*#

A Pillay#
F H Stroebel*#
M N Skade
T Adams (Alternate)
P de Waal (Alternate)
D Parker (Alternate)

*Member of the Audit and Risk Committee
#Member of the Remuneration and Nomination Committee

Registered Office

Lower Cable StationTafelberg Road
Cape Town
8001
Lower Cable Station
PO BOX 730
Cape Town
8000

Auditors

Moore Stephens Chartered Accountants

Bankers

First National Bank Southern Africa Limited

Company registration number

1926/002949/07

FROM OUR
MANAGING DIRECTOR

At the time of writing this foreword, I am celebrating four months of being at the helm of the Table Mountain Aerial Cableway Company, and what a start this has been to what looks like the most awesome adventure ever!

I joined the Company in June 2016, and wish to pay homage to the erstwhile Managing Director, Sabine Lehmann, for the outstanding achievements of the period under review, as well as the excellent groundwork that has been laid down for the forthcoming years. It is indeed a great privilege to be in charge of such a prestigious organisation and to lead such a formidable team. Amongst the multitude of achievements and accolades amassed during the past year, the most noteworthy of all was that visitor numbers have exceeded the million mark in in 2015. Considering that it took 28 years to host our first million visitors, the fact that we have achieved this number in one year is indeed a magnificent achievement!

Improving the visitor experience: With improving the visitor experience being at the centre of everything that the Company has done this year, our key focus areas included the renovation of the Production Kitchen, the Shop at the Top and the introduction of the WiFi Lounge.

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As our Company is a champion of responsible tourism and repurposing of spaces, it is little wonder that the transformation of the Summit Lounge into a WiFi Lounge has been such a hit, with visitors and team members alike! The WiFi Lounge is the space to watch as the workforce becomes more mobile. Make Table Mountain your office for the day - what a way to draw working people to the mountain! Our management team has put in a great effort to streamline the visitor experience and enhance the food on offer. Both are key elements to draw the visitor for a return visit and to promote us to family and friends.

Reaching out to locals:
We have continued our efforts to win the hearts and minds of locals. All our specials are specifically aimed at locals, with our Kidz Season promotion being the most popular. We are mindful of our role as a responsible corporate citizen and whilst our water usage per visitor has increased over the last year, we continue our efforts to reduce, re-use and recycle. We are now proudly Carbon Neutral and we aim to maintain this status well into the future. All our stakeholders are part of our journey to being the best. We invest in our staff by upskilling and promoting from within, we support local businesses and strive to procure only locally manufactured products, and we devote effort and energy to various NPOs and especially the underprivileged schools and communities throughout the year. During this year we supported 98 such worthy institutions to make a difference in the lives of many.

Setting the benchmark in tourism:
We are also proud of initiatives we take and truly set the benchmark in tourism. Where we lead others follow. Our online recruitment drive was indeed successful as are our Audio Tours. Our social media initiatives have broken records as we use technology to be top of mind for both locals and international travellers. As an attraction we take pride in what we do, how we do it, and we appreciate the contribution that each staff member makes in enhancing the experience for our visitors.
We look forward to continuing to strive for tourism excellence in the coming year!

Best Regards,
Wahida Parker,
Table Mountain Aerial Cableway MD

HIGHLIGHTS 2015/2016

VISITOR MILESTONES

It took us 28 years to welcome our millionth visitor in 1957!

We are proud to announce that we welcomed 1 million visitors in the 2015/6 financial year. What an achievement!

2015/6: 1 MILLION visitors

25 millionth visitor

The Cableway welcomed its 25-millionth visitor, Bafana Sibanyoni (28), on 2 February, 2016. Bafana and his partner Mbali Ntanzi (26) were visiting Table Mountain from Johannesburg to celebrate her birthday.

ECONOMIC RESPONSIBILITY

The Cableway supports local communities and suppliers, and aims to grow and develop suppliers to produce successful, long-term and mutually beneficial partnerships.

95% Locally sourced suppliers

We are proud to declare that 95% of our retail merchandise is sourced from local suppliers.

We source retail products from, amongst others, Moonbasket, Posse Clothing and Synergy Frontiers.

The Cableway has a Level 3 B-BBEE rating.

SOCIAL RESPONSIBILITY

We remain committed to supporting non-profit organisations, the underprivileged and school learners through our Corporate Social Responsibility and Class in the Clouds programmes:

Corporate Social Responsibility

98 organisations (NPO’s, NGO’s and community organisations) benefited from our Corporate Social Responsibility Programme

Children from Fikelela Children’s Home in Khayelitsha were treated to a day out

Class in the Clouds programme

The Class in the Clouds programme runs weekdays, from 1 March to 31 October each year, providing learners with amazing views, fun activities, interesting walks and the most fascinating facts about Table Mountain, a New 7 Wonder of Nature.

In 2015

14,716

learners participated in the Class in the Clouds programme

To date

280,658

learners have participated in the Class in the Clouds programme

Siyafundisa

TMACC’s Academy of Learning

Siyafundisa is the Cableway’s Academy of Learning, which resonates with the Company’s commitment to assist employees reach their full potential by providing opportunities to staff to further educate and update their skills.

In 2015 the Cableway awarded 9 bursaries to team members.

These team members include:

Candice SteynBCom Financial Management
Labiegah SaulsNational Certificate: Fitting and Turning
Lindsay BesterBachelor of Accounting Science in Financial Accounting
Nazeema SlarmieHuman Resource Management
Noeroe JardienHigher Certificate in Economic Management Sciences
Taryn SkucePublic Relations Online Course
Clinton MaartSenior Certificate
Darryn FalkenNational Certificate: Mechanical Engineering
Sabelo MabaPlumbing

In 2015 the Cableway facilitated a NQF level 3 Wholesale and Retail
learnership programme.

7 team members were Learnership participants:

Pheliswa Mthandeki
Multi-skilled Steward (Frontline)
Michelle Soyeye
Café Assistant (Food & Beverage)
Noluyanda Mtshemla
Café Assistant (Food & Beverage)
Lamla Pokolo
Café Assistant (Food & Beverage)
Godfrey Kasper
Customer Assistant (Frontline)
Carl Raikes
Multi-skilled Steward (Frontline)
Rustin Rossouw
Multi-skilled Steward (Frontline)

Staff Celebration

In 2015 our Management team hosted a celebratory braai for our staff members to celebrate our Lilizela Tourism Award for Best Visitor Experience of the Year and achieving Diamond Heritage Status.

ENVIRONMENTAL RESPONSIBILITY

IMPROVEMENTS TO THE
VISITOR EXPERIENCE

NUTS AND BOLTS

Our Nuts and Bolts team keeps things running smoothly at the Cableway. This year the focus was on streamlining systems.

FAREWELL TO SABINE

In April 2016 we bade farewell to our longtime Managing Director Sabine Lehmann.

During her 18 year journey, nine as the Managing Director, with the Cableway, Sabine’s many successes included championing the campaign to have Table Mountain named a New7Wonder of Nature, driving the Cableway Company to be recognised as a leader in responsible tourism and to be recognised as a Level 3 B-BBEE contributor.

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Anne Ray, chairman of the Cableway Board echoed the Cableway team’s sentiments when she said: “While we are sad to say farewell to Sabine, we appreciate her very meaningful contribution to our Company, overseeing a period of unparalleled growth which has seen us hosting our 25 millionth visitor in 2016. We wish her well in her new endeavours.” We wish Sabine every success in the future.