COMPANY
PURPOSE

Our purpose is to share our passion for Table Mountain by giving everyone an authentic experience of an iconic natural wonder.

28 MILLION
REASONS TO SMILE

Looking back on another busy year at Table Mountain Aerial Cableway Company, I am filled with pride and gratitude. Our team have yet again excelled and impressed, and their commitment and hard work is the reason why we were able to welcome our 28 millionth visitor in January.

RESPONSIBLE TOURISM – AND GIVING BACK

As a destination that operates within the borders of one of the world’s most beautiful national parks, we simply have to make responsible behaviour part of everything we do, every day. I must salute the TMACC team who helped us to be awarded the Best Resource Management award for our Water and Waste Management initiatives at the 2019 African Responsible Tourism Awards in April 2019.

We maintained our carbon neutral status, by offsetting TMACC’s carbon emission through investment in the Kuyasa housing project, a low-carbon initiative in Khayelitsha. We also retained our Diamond Heritage Environmental Rating in recognition of 5 years continuous commitment to environmental performance of the highest standard.

In addition to these the World Travel Awards declared us as ‘Africa’s Leading Tourist Attraction’ in June this year. But that’s not where it stopped for us.

We continued giving back to our communities, in many different and exciting ways. In April, TMACC was the title sponsor of the Cableway Charity Challenge, which helped in raising just over a million Rand for charity.

Our education initiative, Class in the Clouds, continues to make a difference in the lives of learners. Over the past year, we were honoured to have 13 077 learners take part in this programme.

More than 100 organisations participated in our CSI programme over the past 12 months, and we are proud to say that more than 95% of our retail products are sourced locally.

These achievements are clearly being noticed, as we received more than 8 000 applications from potential recruits via our online recruitment drive for peak season. People want to be part of the TMACC team.

AND SPEAKING OF OUR TEAM …

As Managing Director, I am privileged to have a dedicated Executive Management Team at my side. I could not ask for a more dedicated team of professionals to call my colleagues. In the past year, we welcomed Neil Arbous to the IT portfolio and Emile Streicher as the Executive Manager for Engineering and Maintenance.

A BETTER EXPERIENCE, FOR EVERY VISITOR

The City of Cape Town has heard our pleas for help to address the deterioration of Tafelberg Road due to the heavy traffic volumes it is required to carry. We are therefore grateful to report that repair work has started. The bus parking bays have also been moved, to help ease congestion at the Lower Station forecourt.

IN CONCLUSION

As I write this report, we stand on the eve of our 90th anniversary celebrations. I have had the chance to look back at our archives, to photographs of what our operation entailed back in 1929. Back then we could barely transport 19 people to the top of the mountain at a time. Today, we transport approximately 800 visitors per hour, and up to 6 000 visitors per day during peak season. We truly have achieved much over the past 90 years.

Here’s to another successful year!

Wahida Parker
Managing Director


2019

28MILLIONTH
VISITOR

Since the 1997 upgrade the Cableway has welcomed a further 17 million visitors! On 17 January 2019 TMACC welcomed its 28 millionth visitor, Mildred Garret and her sister Elizabeth Titus.

This year, our Senior and Student Special promotions were extended to 7 days a week. Herewith a video of an elderly couple enjoying a visit to Table Mountain.

PARTNERSHIPS
AND SPONSORSHIPS

The Cableway actively seeks to collaborate with tourism industry stakeholders. As such the Cableway is represented on a number of tourism boards, events and projects. In 2018/2019, these included:

CAPE TOWN TOURISM

The Cableway is proud to be a long-standing Executive Partner of Cape Town Tourism, the City’s official destination marketing organisation.

Wahida Parker, our Managing Director, continues to serve on the Cape Town Tourism Board as Deputy Board Chairperson.

CAPE TOWN BIG 6

In 1999 the Cableway’s former Managing Director, John Harrison, together with David Jack, former Chief Executive of the V&A Waterfront, approached other iconic attractions in Cape Town, and formed a marketing collaboration called the Cape Town Big 6.

Celebrating its 20th anniversary in 2019, this partnership offers cross marketing opportunities, as well as opportunities to showcase our offerings at local and international travel trade shows and insight sharing.

Collette Van Aswegen, our Executive Marketing Manager, represented the Cableway, alongside our Big 6 partners at the Tourism Indaba in May 2019.

Pictured from left to right is John Masilo (Kirstenbosch), Rozitta De Villiers (V&A Waterfront), Lila Jutzen (Groot Constantia), Fatima Anter (Cape Point), Collette Van Aswegen (Table Mountain Cableway) and Morongoa Ramaboa ( Robben Island Museum).

SPONSORSHIP OF THE
CABLEWAY CHARITY CHALLENGE

On Saturday, 6 April 2019, we once again hosted the annual Cableway Charity Challenge that saw 190 participants summit Table Mountain 792 times, and surpass the event’s 5 000 summit milestone! As title sponsor we entered 15 Cableway team members. One of our team members Pasteur Nkurunziza completed 7 laps, 2 behind Oriole Bolus who completed the most laps on the day, 9 laps. A record R1 035 000 was raised for local charities Ons Plek, Cool Play, and Paedspal. In addition to this, 10% of the funds raised were awarded to Wilderness Search and Rescue, which plays such a pivotal role in caring for our mountain.

The Cableway entered three teams into the race.

AAVEA CONFERENCE 2019

In 2014, the then Cableway Managing Director Sabine Lehmann founded the Attractions Africa conference, a two day attractions management conference where industry peers, both locally and internationally, were able to share insights, key learnings, best practice case studies and more with each other.

Over the past five years, the Cableway has supported this event as a proud sponsor, as well as providing marketing support and sharing best practice and key learnings.

Neil Arbous (Executive Manager: IT Services) introduced TMACC’s virtual reality experience at the AAVEA Conference.

CABLEWAY ONLINE

DIGITAL TRANSFORMATION

In 2008, in line with digital trends, the Cableway revamped its website from a static site to one that allows fresh content to be added via blogs. As part of this digital transformation, the Cableway expanded its digital footprint by launching its social media platforms, Twitter, Facebook, Instagram and YouTube.

CABLEWAY SOCIAL

Over the past year, the Cableway’s social media accounts have experienced the following growth:

This past year the Cableway’s social media team continued to produce tactical and viral-sharing worthy videos.

NATIONAL MILK TART
DAY BAKE-OFF

In celebration of National Milk Tart Day on 27 February 2019, we challenged 10 novice bakers to re-create our Cableway pastry chef Octavia Nkomombini’s amazing milk tart in a delicious bake-off! The video of this bake-off was released on National Milk Tart Day. Not only was it widely shared; it also helped to promote our famous milk tart!

Hitesh Panchal (Next 48 Hours) and Abongile Dulini (Cableway) in action during the Cableway’s National Milk Tart Day bake-off.

RESPONSIBLE
CABLEWAY

It’s been an incredible year for responsible tourism at the Cableway, culminating in being awarded the Best Resource Management award for our Water and Waste Management initiatives at the 2019 African Responsible Tourism Awards in April 2019.

ENVIRONMENTAL
MANAGEMENT SYSTEM

As part of the upgrade in 1997 an Environmental Management System (EMS) was put in place to assist with protecting the environment. The EMS ensures that potential negative impacts on the environment are minimised, that positive impacts are enhanced and that continual improvement takes place. The monitoring of waste, electricity and water all form a part of this EMS. Over past years our environmental efforts have been recognised as follows:

2003

In 2003 our EMS was awarded
ISO 14001 certification, by the
South African Bureau
of Standards.

2010

In recognition of continuous
improvement to our
environmental management
system the Heritage
Environmental Rating Agency
awarded the Cableway
a Platinum Heritage
classification.

2011

In 2011 the Cableway was
named the Overall winner
at the Imvelo Awards for
Responsible Tourism.

WATER MANAGEMENT

Our water saving measures include:

RECYCLING TOILETS

which use only 250ml of water per flush

WATERLESS URINALS

which use a chemical liquid to sanitise

TAPS SWITCHED OFF

The hand basin taps have been switched off in our visitor and staff restrooms at the Lower and Top Station

HAND SANITISER

We now offer waterless hand sanitisers in the restrooms as a replacement for the water

COMPOSTABLE CROCKERY AND CUTLERY

Compostable crockery, cutlery and cups are used in our food and beverage facilities as this reduces the need for washing

MELTED ICE

From ice-buckets is used to wash the floors in the Café

SPRAY-ON CLEANING

chemicals and waterless mops are used to clean our front of house areas

MISTING SYSTEM FREE

During the summer peak season, we did not switch on our misting system in the queues

BOREHOLE SYSTEM

We installed a borehole system to use as an additional source of water

OUR WATER SAVING EFFORTS HAVE RESULTED IN THE FOLLOWING:

TARGET WAS 5.35 LITRES PER VISITOR. AVERAGE WATER USE PER VISITOR IS DOWN BY:

10%

WASTE MANAGEMENT

Our efforts to reduce the volume of waste we send to landfill sites has resulted in a staggering 53% reduction in the volume of waste that we sent to landfill over the last 10 years. Our waste management measures include:

Appointing a fulltime in-house recycler whose job is to ensure that the maximum amount of recyclable waste is removed from the general waste stream

Increasing the number of recycling bins, especially in the offices (waste paper recycling) and in the food preparation areas (organic waste recycling) to ensure that waste is organised at its source of disposal

Soda fountains and beer on tap have been installed in the Table Mountain Café, which has dramatically reduced the use of glass, soft drink cans and plastic bottles. We now also serve cold drinks and beer in recyclable PLA cups

In 2010 compostable straws were introduced in all the food and beverage outlets at the Cableway

All hazardous waste, such as printer cartridges, fluorescent lights, medical waste, batteries, and so on, are removed by specialist companies

A formalised organic waste recycling programme has been introduced which deals with our food and wet waste, as well as with used compostable plates and cups

Our suppliers have also reduced the amount of packaging when delivering. We also encourage them to take back boxes or bags that goods are delivered in, or make use of re-useable crates/boxes

TOTAL RECYCLING
IN 2018/2019
INCREASED BY

THE AVERAGE RECYCLING PER VISITOR INCREASED FROM:

0.06kg TO 0.07kg
PER PERSON

Waste to Landfill: 0.06kg/visitor (target 0.08kg/visitor)

ELECTRICITY MANAGEMENT

EQUATING TO AN AVERAGE OF 0.93KWH PER VISITOR, BELOW THE TARGET SET OF 1KWH PER VISITOR.

The Cableway has implemented the following electricity-saving measures:

  • Fitting timers and blankets on all essential geysers
  • Switching off non-essential geysers
  • Using energy-saving bulbs in all our light fittings
  • Fitting timers to all outside lighting circuits
  • Regulating air conditioners in our offices between 18°C and 21°C, to save energy while still providing comfortable working conditions

THE ENERGY GENERATED BY THE DESCENT OF OUR CABLE CARS SEES:

1 500KWH a month being fed into the electricity grid

CARBON NEUTRAL
CABLEWAY

In 2015, in order to offset the amount of carbon emissions produced by our operations, we invested in the Kuyasa Housing Project, a low-carbon initiative in Khayelitsha. Through purchasing units, we are ensuring that houses in this housing project are provided with proper ceilings and solar-heating systems. Our current Carbon Neutral status is as follows:

Our emissions for 2018/2019
have been offset by investing in the

Kuyasa is a low-carbon housing development in one of the poorest and most vulnerable corners of Khayelitsha in the Western Cape.

The project has installed solar water heaters, insulated ceilings and compact fluorescent energy efficient lightbulbs (CFLs) in 2 100 houses, resulting in monetary savings, improved indoor air quality, and reduced greenhouse gases.

We’ve recorded the following CO2 emissions over the past year (in tonnes):

Electricity

Fuel consumption

Diesel in generators and Company owned vehicles, gas in kitchens

Refrigerant gases

Fridges and air conditioners

Waste

79.6 tonnes of waste produced is recycled

All other indirect emissions

Air travel and 3rd party transportation

Water


The Cableway has retained its Diamond Heritage environmental rating in recognition of five years of continuous commitment to environmental performance of the highest standard.

CARING
CABLEWAY

Each year, the Cableway issues tickets to non-profit organisations, the underprivileged and school learners giving them the opportunity to experience our attraction, through our Corporate Social Responsibility and Class in the Clouds programmes:

CSI PROGRAMME

More than 100 organisations (NPO’s, NGO’s and community organisations participated in our CSI Programme.

As part of our initiative to recognise local heroes, we hosted nurses from Groote Schuur, Red Cross and Victoria hospitals.

CLASS IN THE CLOUDS

The Class in the Clouds programme, launched in 2001, runs weekdays, from 1 March to 31 October each year, providing learners with amazing views, fun activities, interesting walks and the most fascinating facts about Table Mountain, a wonder of nature.

In 2018, 13 007 learners participated in the Class in the Clouds programme.
To date, 304 674 learners have participated in the Class in the Clouds programme

Class in the Clouds learners line up for the trip in the cable car.

TEAM
CABLEWAY

CHAMPIONING
EMPLOYMENT EQUITY

Through our Employment Equity Committee we ensure that we embody what the Employment Equity Act aims to achieve. In 2018 staff members nominated brand new committee members who represent our workforce through diversity, occupational categories and levels in the workplace.

Left to right: Tasneem Rajie, Anthea Ferreira, Danchwa Cloete, Flippie Pieterse, Ndiliswa Ngesi, Nicholaas Kasper, Rezaan Eze, Siphokazi Mahilihili, Siyabonga Setong.

STAFF RECRUITMENT

The Cableway’s recruitment drive has evolved over the years: we’ve gone from recruitment via newspaper advertisements to expos at shopping centres to an online drive only.

We received 8 665 applications from candidates who aspired to join the Cableway for seasonal employment in our 2018 recruitment drive.

About 900 applicants who registered their details on our online portal were shortlisted for group interviews. A total of 100 seasonal staff were employed.

ANNUAL MAINTENANCE
SHUTDOWN TRAINING 2018

The theme of our 2018 annual maintenance shutdown training for staff was “Employee Business Awareness”. This was to create consciousness around our business and explain how the role of staff members aligns with our Vision, Mission, Values and Goals of the Cableway. This year we incorporated companywide teambuilding, where we took staff on an ‘Amazing Race’ journey on the red City Sightseeing bus. The aim was to achieve industry related educational outcomes and create an awe-inspiring experience through learning for our staff.

From left to right: George Myatha, Joy Miller, Fallon Timm, Clinton Maart, Linda Waphi.

DISCOVERY WELLNESS DAY 2019

As part of encouraging a healthy lifestyle for our staff we hosted our annual Discovery Wellness event in May 2019. A total of 101 staff members completed wellness screenings.

TEAM CABLEWAY OVER 90 YEARS


SIYAFUNDISA

TMACC ACADEMY OF LEARNING

Siyafundisa is committed to delivering to our People Brand by providing various learning opportunities to all staff members. Various learning platforms were created which not only support our staff members, but also unemployed and disabled youth in communities in the surrounds of our Iconic Natural Wonder.

See below some of our achievements over the last year:

CABLEWAY
SIYAFUNDISA

1

LEARNERSHIPS (EMPLOYEDAND UNEMPLOYED)

In 2018/2019 Siyafundisa, in partnership with KG Business Development, facilitated a National Certificate in Generic Management (NQF 4) learnership for employed and unemployed youth. This programme started on the 01 November 2018 and ends 31 October 2019.

Current participants from left to right: Gershwin Fortune (Security), Nokuthula Zondi (Kitchen), Zandile Ntengeshe (Café), Ethan Plaatjies (Food and Beverage Stores), Nicole Blows (Operations: Frontline), Course Coordinator Lynette Daniels (KG Business Development), Ashlin Bartus (Café), Juan Roodt (Operations: Frontline), Lloyd Motsie (Retail).
2

LEARNERSHIPS (PEOPLE LIVING WITH DISABILITIES)

Since 2017, Siyafundisa in partnership with “I- Can Academy” facilitates a General Education and Training Certificate: Domestic Services NQF Level 1 Learnership for people living with disabilities. This is part of our commitment to provide learning opportunities for unemployed people living with disabilities.

Participants who completed this learning programme from left to right: Simbongile Kotu, Gail Scheepers, Pitso Mokoena.
3

BURSARIES

In support of TMACC’s People Brand, we offer staff members the opportunity to further study through our bursary scheme. In 2018 we offered bursaries to the following staff members:

01

TANIA GELDENHUYS

Online Short Course: Business Management

02

WAYNE ANDREW

Culinary Arts Diploma

03

BONGIWE MGUDLWA

Diploma in Patisserie

04

OCTAVIA NKOMBINI

Grade 12 Certificate

05

CARL RAIKES

Introduction to Wine Certificate

06

KURT KINNEAR

Advanced Diploma in Management

07

RUDY VAN DIEMAN

Adventure Guide
Mountaineering Certificate

08

SIYABONGA SETONG

Postgraduate Certificate in Further Education

09

ANGELICA GOMBA

Travel & Tourism Certificate

10

SIMONE BOWMAN

Higher Certificate in Facilities Management

11

MURIEL SIPHOKAZI MAHILIHILI

Fundamentals of Project
Management Certificate

12

LINDIWE KEWYAMA

Supply Chain Management
Short Course

13

ESPERANCE TUMAINI

BTech Degree in Retail
Business Management

14

NOLUYANDA MTSHEMELA

Grade 12 Certificate

IMPROVING THE
VISITOR EXPERIENCE

Over our 90-year history, plenty of changes have been
made to our site to improve the visitor experience.

These include:

NUTS
AND BOLTS

ANNUAL MAINTENANCE
OVER THE YEARS

Annual Maintenance: Then and Now..

Transporting more than a million visitors to the top of Table Mountain per year and ensuring an enjoyable, and more importantly a safe journey for all, literally comes down to the nuts and bolts of our operations.

Throughout the year the Technical team performs monthly checks, tests and maintenance as part of compliance with the highest global cableway standards as set by the Swiss Governing Body for Cableways (BAV).

The 2018 annual maintenance shutdown included:

  • The servicing of the main gearbox, generators and backup generators; general electronic component changes and control checks as well as rope cleaning, slack rope tests and measurement, brake and load testing and cabin alignment checks
  • Waterproofing the main building
  • Upgrading the toilet for disabled visitors in the Upper Cable Station building
  • Spray-painting of the internal lining of the tanks
  • Giberit Taps Installation
  • Swapping around the exit and entry points at the Upper Cable Station to ease the visitor flow
  • Installation of a borehole at the Lower Cable Station

General changes to improve the visitor experience at our attraction this past year has included:

  • Construction of a new bus parking facilities towards the end of Tafelberg Road to ease congestion at the Lower Station forecourt
  • The installation of specialised cameras to assist SANParks with their security concerns

Other highlights for the Technical Team include:

Edwin Adams and Emile Streicher.

STAFF ADDITIONS

Emile Streicher joined as Executive Manager for Engineering and Maintenance in March 2019 and Ruan Du Preez joined as Electrical Artisan in June 2019.

NUTS AND BOLTS

Emile introduced the LEAN methodology to improve the technical team’s efficiency. This includes 5S (formally standardised housekeeping), Visual Management, Work Planning and Control, Root Cause Analysis & Focused Improvement, standardised target driven meetings and standardised work.

STAFF TRAINING

The Technical team participated in a refresher High Elevation Work course and Fall Arrest training. This also included an update to our Fall Protection Plan and rescue procedures which was formulated in partnership with RAI (Rope Access Inspection), a company which specialises in Rope Access, Fall Arrest and equipment supply.

Two of our Electricians are currently furthering their studies: Johdrick Monzinger is currently studying towards a formal qualification in Refrigeration, and Ruan du Preez is currently studying towards his N3 in Electrical Engineering.

High elevation maintenance.

OUR PROUD
ACHIEVEMENTS