Table Mountain Cableway Re-Opening FAQs

 

 

President Cyril Ramaphosa called on the nation to act in a responsible manner and to work with Government to slow down the spread of Covid-19 in our country.

Operations will remain closed to visitors until greater clarity is given on the management and containment of this virus by the President and regulatory health bodies.

Table Mountain National Park is, however, open to visitors who wish to hike. Due to the influx of hikers on Table Mountain and the risks to hikers given the rapidly changing weather, the Cableway will open as a service to hikers from the top station only to enable hikers to descend the mountain safely.

TMACC will open as a service to hikers only with strict health and safety protocols in place.

As the leading attraction in Africa and the Indian Ocean, we believe that it is our duty to act responsibly as a tourism operator and take the necessary precautions to mitigate the spread of Covid-19. Table Mountain Aerial Cableway Company therefore closed its operations to all visitors.

As an operation, we have procedures in place to shut down at short notice, as in the case during emergency rescue operations and adverse weather conditions.

A similar approach is taken when dealing with fire outbreaks.

The health and safety of our staff and visitors is important to us, hence the shutdown of our operations during Covid-19 has followed similar safety protocols.

Considering the extent of what is happening globally, and without a clear end in sight, it will be very hard for us to quantify the financial loss at this point in time.

As with any other organisations, particularly those in the tourism space, this will take time for us to determine the magnitude and true impact that this pandemic will have.

We, however, have confidence that the tourism industry will bounce back and with the help of the local government, WESGRO and Cape Town Tourism we can rebuild the sector.

As one of Cape Town’s Big Six attractions, we are in constant contact with tourism authorities and tourism operators.

We will ensure that all health and safety protocols that have been put in place are strictly adhered to by both our staff and visitors once we reopen.

The Occupational Health and Safety Act 85 of 1993 ("OHSA"), requires an employer to bring about and maintain, as far as reasonably practicable, a working environment that is safe and without risk to the health of its employees.

As a responsible employer, we have a legal obligation to provide and maintain a safe, healthy work environment and to use reasonable endeavours to limit risk to our employees.

We advised staff to work remotely during this time. Furthermore, we also provided a few of our staff members with study opportunities during the lockdown.

TMACC will open as a service to hikers only with strict health and safety protocols in place.

We will open to local visitors and domestic travellers in line with the lock down regulations.

Once our international borders are open to international travellers, we will open our doors to everyone.

SANParks opened all national parks on 01 June 2020. Hikers are permitted to make use of hiking trails in the Table Mountain National Park.

Arrangements are in place for visitors who have already purchased tickets to get a refund. 

Visit www.tablemountain.net for more information on the refund process.

The Cableway usually closes for two weeks for its annual maintenance. The Cableway perform maintenance outside of operating hours. It will not close for maintenance this year, however, as it is currently being carried out. So, no further closure is envisaged.

The Cableway is unfortunately not open to visitors yet.

Table Mountain National Park is, however, open to visitors who wish to hike. Due to the influx of hikers on Table Mountain and the risks to hikers given the rapidly changing weather, the Cableway will open as a service to hikers from the top station only to enable hikers to descend the mountain safely.

SANParks opened all national parks from 01 June 2020, in accordance to Level 3 regulations. Due to the influx of hikers on Table Mountain and the risks to hikers given the rapidly changing weather, the Cableway will open as a service to hikers only.

The Cableway is not permitted to open to visitors under the current lockdown regulations and is open as a service only to bring hikers down from the top of the mountain.

You can buy your one-way down ticket online at our website at www.tablemountain.net. This ticket has a 7-day validity.

Alternatively, tickets may be purchased at the top station. The Lower Station ticket office will not be open during this time.

It is important to check the weather conditions before you hike to the top in case the cable car cannot operate.

You can buy your one way down ticket online on our website at www.tablemountain.net. This ticket has a 7-day validity.

Tickets will be sold in our WIFI Lounge at our cable station at the top of the mountain. The Cableway’s staff will be there to guide you.

The Lower Station ticket office will not be open during this time.

Please check the weather forecast and conditions before hiking up Table Mountain. Bad weather days are always risky for hiking and we cannot guarantee that we will be open.

Although the cable car is there as a service to bring hikers down when facing adverse weather conditions, the cable car also have limitations regarding the weather in which it can operate safely.

If on the day of your hike you become aware of the poor weather conditions, we strongly recommend that you choose another day for your hike. Remember, if you purchased your ticket online, your ticket has a 7-day validity.

We have in the past assisted to bring stranded hikers down – should you be stranded, there is an emergency phone with which you could call rescue services. This is, however, still dependent on the weather conditions.

The WIFI lounge at the top station will be open for hot and cold beverages such as coffee and water. The kiosk at the lower station will also have snacks and takeaway meals such as sandwiches, salads and an assortment of cakes available.

Yes, the toilets at the top station will be open for you to use on the days that we are providing the cableway service.

Please check the weather forecast and conditions before hiking up Table Mountain. If you are not a regular hiker that’s able to hike up and down, make sure to take extra precaution taking into consideration the weather and the time.

Visit our website at www.tablemountain.net for up-to-date information on whether the Cableway is operating. Our ground staff will also be able to inform you.

The cable car will be running as a service from 08h00 until 15h00 on weekends only (Saturday and Sunday).

If you miss the last cable car down, you need to make use of the emergency phone at the Upper Cable Station. Emergency Rescue Services will advise on the next steps to get you down safely.

We will be running trips every 5 – 10 minutes, depending on the number of hikers at the top station.

The cable cars will run at a reduced capacity with social distancing. Strict health and safety protocols will be in place. Please visit our website for more information on our protocols.

The health and safety of our staff and our visitors is our top priority. Strict health and safety protocols have been put in place. Please visit our website for more information on our protocols.

Hikers are to please abide by the Table Mountain National Park’s rules and regulations and wear a mask when hiking up. We unfortunately cannot allow anyone on our premises without wearing a face mask.

Disposable masks will be available to purchase in the WiFi Lounge if you do not have one. Unfortunately, we cannot allow anyone in the cable car without wearing a mask.

Yes, sanitising stations are placed at entrance and exits of the upper and lower cable car stations and will also be provided inside the cable car.

Hikers must abide by the SANParks rules and regulation and a wear a mask or buff when hiking up Table Mountain.

Disposable masks will be available for purchase in the WiFi Lounge if you do not have one. Unfortunately, we cannot allow anyone in the cable car without wearing a mask.

Our normal carrying capacity is 65 passengers, however in adherence to the lockdown regulations, TMACC will be loading 13 passengers up to a maximum of 26 passengers including the Cabin Master, to allow enough space for physical distancing. The floors of the cable car have been demarcated to provide for safe distancing.

We will also operate the cable cars with the windows removed. This way we can ensure correct ventilation, as per the Alert Level 3 lockdown regulations.

The Cableway’s health and safety representatives will be on site with testing equipment to test the temperature of any passengers showing symptoms.

Should someone have a high temperature, their contact with staff and other hikers will be contained.

The cable car will be sanitised and cleaned after each one-way trip down.

A deep clean of the cable cars will be conducted daily.

The one way down ticket is R200 per adult and R100 per child.

You may buy your one way down ticket online at Webtickets or onsite at our WiFi Lounge at the Upper Cable Station.

Yes, you may use your cable card for this service.

Visit South Africa's official Covid-19 resource portal.