At the Cableway, responsible tourism isn’t just a policy – it’s our passion. We are committed to protecting our environment, uplifting communities and building a sustainable future for generations to come. As a proud custodian of this majestic mountain – one of the New7Wonders of Nature – we embrace our responsibility to operate in a way that respects and preserves our iconic landscape.

The City of Cape Town adopted its Responsible Tourism Policy in 2009 and TMACC joined the City’s Responsible Tourism Pilot Programme in 2010, working alongside key tourism stakeholders – including fellow Big 6 members and establishments like Hotel Verde – to champion responsible tourism. In 2012, TMACC was among the original signatories of the City’s Responsible Tourism pledge, committing to continuous improvement and knowledge-sharing within the industry. In 2024, this commitment was reaffirmed with the signing of an updated Responsible Tourism Charter, reinforcing our dedication to sustainability and community upliftment.

Leaving lighter footprints

The Cableway has been carbon neutral since 2016 thanks to offsetting our carbon emissions by investing in the Kuyasa Housing Project, based in Khayelitsha. Although this project has now concluded, it was an initiative that was very close to our hearts, as many of our staff come from this area.

By working alongside Kuyasa Housing Project, we have helped fund the installation of solar water heaters, insulated ceilings and energy-efficient lighting in over 2 100 homes. Together, we have seen documented reductions in respiratory illness, heightened energy security, reduced paraffin use, a decline in fire risk and indoor pollution and enhanced food security.

But more importantly, this project has empowered individuals and restored dignity, created essential jobs and provided valuable learnings that will benefit South Africa’s carbon market for years to come.

In 2025, we are deepening our sustainability commitment by offsetting our carbon emissions through efficient waste management via the Stellenbosch Recycling Plant.

Every drop counts

Water is life, and we treat it as the precious resource it is. Our conservation initiatives include:

• Smart infrastructure: Recycling toilets, waterless urinals, dual-flush mechanisms and push button taps to reduce our reliance on potable water
• Sustainable dining: Compostable cups, lids, cutlery and straws to minimise water-intensive waste in our kitchens
• Borehole supply: Installed in 2018, our borehole keeps our facility running efficiently, providing water for visitor and staff toilets, irrigation and cleaning.
• Real-time monitoring: Water meters at both the upper and lower stations help us track and optimise our usage.

Waste not, want not

We take a circular approach to waste, ensuring 71% of our waste was recycled in 2023/24, with only 29% sent to landfill. Our key initiatives include:

• Dedicated recycling team: Two full-time in-house recyclers optimise our waste sorting
• More recycling points: Making it easier for visitors and staff to separate waste at source
• Reducing single-use plastics: Soda fountains and beer on tap at TEN67 Eatery have reduced our glass, can and plastic bottle waste
• Food waste composting: Organic waste from our facilities is collected for composting, turning it into a resource for healthier ecosystems

Amping up our energy efficiency

Innovation powers our sustainability efforts. We’ve introduced energy-efficient solutions across our operations, including:

• Geyser timers and insulation blankets: Reducing unnecessary energy consumption

• LED and energy-saving lighting: Implemented throughout our facility
• Smart climate control: Keeping office air-conditioners set between 18°C and 21°C for the perfect balance of comfort and efficiency
• Regenerative energy production: Our cable cars generate approximately 1 500 kWh of electricity per month during their descent, feeding this power back into the grid

Guarding our green legacy

Table Mountain isn’t just our workplace – it’s our home. We are deeply committed to preserving its beauty and biodiversity:

• #TakeAHike campaign: Our annual clean-up unites volunteers in the fight against litter. In 2024, 223 participants collected nearly 59kg of litter from the hiking trails in just one day!

• Cableway Charity Challenge: This annual endurance race raises over R1 million for charities, supporting underprivileged communities with educational assistance, as well as agencies that play an important role in protecting both people and the mountain. Since 2009, this initiative has raised over R16m for vital causes, including Wilderness Search and Rescue (WSAR) and Volunteer Wildlife Services (VWS)

• Environmental education: From guided walks to informational signage and our Class in the Clouds programme, we inspire awareness and a love for conservation
• Low-impact design: Our facilities are built to blend with nature. For example, our water tanks double as stabilisers for our cable cars, reducing energy use
• Search and rescue assistance: We work closely with first responders, such as the Wilderness Search and Rescue (WSAR) and SAPS, to coordinate emergency responses and ensure visitor safety.

• As part of our 95^th anniversary celebration we hosted a golf day, which raised funds for both WSAR and the Volunteer Wildlife Services (VWS)

• ISO 14001 certification: We adhere to this internationally recognised environmental management standard to drive continuous improvement. It is further supported by our own environmental policy

Growing local businesses

• 97% of our retail products are locally sourced, supporting our gifted South African artisans and entrepreneurs
• Championing local entrepreneurship: At TMACC, we’re passionate about empowering sole providers and small or grassroots businesses. By integrating them into our supply chain, we provide a platform for them to grow, create jobs in their communities and share their unique talents and products with the world. This boosts their market presence, sustainability and long-term success
• Supporting the circular economy: Investing in locally sourced products and services is more than just supporting small businesses – it’s about building a circular economy. By partnering with local artisans and service providers, we make sure the benefits of tourism stay within the community, boosting the local economy and driving social development. This sustainable ecosystem uplifts everyone, making a real difference in the lives of South Africans.
• We’re in it for the long-haul: TMACC is dedicated to building lasting relationships with local suppliers. We want their growth to thrive alongside our vision of sustainable, community-driven tourism. These partnerships create steady income streams, giving local businesses the chance to reinvest in their communities and keep growing strong
• Enterprise Supplier Development (ESD) programme: In partnership with Siyakha Implementation Partners, TMACC equips small businesses with the tools they need to thrive. From compliance, finance and marketing training to grants and funding, we’re helping them grow, land new contracts and tap into even bigger markets. Recently, we celebrated the success of 21 SMME businesses at our 2024 ESD programme graduation. Now they’re set to soar beyond TMACC and climb to new heights!

Nurturing potential

• Bursaries: In 2024 alone, 19 staff members received bursaries, helping them fuel their futures
• Learnerships: We train future professionals in business administration, software development, food and beverage handling, and hygiene and cleaning (with a special focus on individuals with disabilities)

A labour of love

• Adhering to International Labour Organisation (ILO) standards to ensure fair treatment and decent work conditions
• B-BBEE Level 1 status, reflecting our commitment to transformation and inclusivity
• ISO 45001 certification: Setting the gold standard for workplace health and safety
• Employee wellness initiatives: From sports teams to social programmes and counselling via FAMSA, we invest in our staff’s well-being
• Annual health and safety training: Keeping our team equipped with the skills to maintain a safe environment for all

Rolling out equal access for all

Table Mountain is for everyone! We’ve worked hard to create an inclusive experience:

• Wheelchair-friendly infrastructure: Lifts, ramps, designated parking and accessible restrooms make visits easier and smoother

• Inclusive cable car experience: Our low windows and rotating cars ensure all passengers enjoy the full panoramic view
• Priority ticketing: Wheelchair users can skip the queues with priority access to our lifts
• Discounted entry: Visitors with physical impairments and their assistants enjoy half-price tickets

Corporate Social Investment Programme

• Complimentary and concession tickets: NGOs, NPOs and community organisations receive either complimentary access to Table Mountain or pay a concession rate, making this natural wonder accessible to those who might not otherwise have the opportunity to visit

Email application for our CSI programmes to csi@tablemountain.net

• Class in the Clouds: Since 2001, over 353 000 primary and high school learners have participated in this flagship environmental education programme. They get to explore the breathtaking beauty of Table Mountain while learning about its unique fauna and flora, all in the heart of nature. For many, especially those from underprivileged backgrounds, it’s a rare opportunity to experience this iconic heritage site. With more than 20 000 learners hosted annually, sky’s the limit for these young people!

Planting the seeds for a sustainable future

Responsible tourism isn’t just a box to tick – it’s a way of life. By continuously innovating and improving our environmental, social and economic impact, we ensure that Table Mountain remains a place of wonder, inspiration and adventure for generations to come.

Join us on our journey to a greener, more inclusive future. Whether you're visiting, volunteering or simply spreading awareness, every action counts. Together, we can protect this natural treasure for future explorers!